Privacy Policy

Who we are

Brant Self Storage & Removals ("we", "us", or "our") is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you interact with us through this website.

What information we collect

We may collect personal information when you:

• Submit a contact form
• Call us, email us, or send an SMS
• Interact with our website, ads, or follow-up communications

This may include:

• Your name
• Your contact details (such as phone number and email address)
• Any information you provide in your message or enquiry
• Website usage data (such as pages visited, time on site, clicks, or form interactions)

How we use your information

We use your information to:

• Respond to your enquiry
• Provide the information or service you've requested
• Follow up via phone, email, or SMS
• Improve our customer experience, website performance, and advertising effectiveness

We may use AI or automated systems (including voice or SMS) to follow up on enquiries. These tools are designed to assist, not replace, human interaction. You can opt out at any time.

We may process your data using third-party systems that support our operations — such as CRM, analytics, call tracking, and advertising tools — to help us manage leads, understand behaviour, and improve service delivery.

We do not sell or share your data with third parties for marketing purposes.

Legal basis for processing

We process your data based on:

• Your consent (when you submit your details)
• Our legitimate interest in responding to enquiries and managing our business operations

How long we keep your data

We only keep your data for as long as necessary to handle your enquiry or meet our legal or regulatory obligations.

Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent at any time

To exercise your rights, please contact us at [email protected].

Cookies and tracking

We use cookies and similar technologies to understand how visitors use our site and to improve our advertising and website performance. This includes tools that help us track visitor behaviour, analyse performance, and deliver relevant advertising. These tools may collect anonymous data or use cookies to personalise your experience.

You can control or disable cookies in your browser settings at any time.

Contact us

If you have any questions about this policy or how your data is handled, please contact us at [email protected] or call us on 01420 83124.
You also have the right to raise concerns with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.